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Exchange & Returns

CANCELLATION

We gladly accept cancellations. You must contact us within 24 hours of purchase to request a cancellation. Once we have begun to process your order, it is not possible to cancel.   

 

EXCHANGE

Please email info@vantlerleather.com within 3 days of receiving your item(s) with your full name, order number, and state the reason for exchange, and the alternate item(s) you would like instead. Please note that we do not offer refunds, or exchanges on SALE items.

To be eligible for exchange, your item must be unused and in the same condition that you received it. Customised item(s) are exempt from being exchange. 

Please note that we do not reimburse shipping cost for exchange and will send the exchanged item back to you at your cost within 3-5 business days.

 

RETURNS

Please email info@vantlerleather.com within 7 days of receiving item(s) with your full name, order number and state the reason for your refund. Please note that we do not offer refunds, or exchanges on SALE items.

To be eligible for a return, your item must be unused and in the same condition that you received it. Original shipping and handling charges are non-refundable unless the item is faulty. Customised item are exempt from being returned, unless they arrive damaged or defective.There are certain situations where only partial refunds may be granted (if applicable). You will be notified by email once the transaction has taken place.

★ Customer Reviews

Let customers speak for us

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Gorgeous gift, beautiful quality.

I bought this gorgeous bookmark as a gift for my sister-in-law who has just become a published author. Delivery was super quick, the packaging was gorgeous and it was exactly as advertised. The customer service was exceptional, which makes supporting a small business even more enjoyable. Highly recommended! 🖤

Very neat craftsmanship

Beautiful gift for my husband with the engraved writing in both the leather and metal done very well.

Beatufil, Great Quality Leather Cufflinks

I bought these as a Secret Santa gift and the everyone was amazed how I was able to buy such great quality, beautiful cufflinks within our Secret Santa budget. I highly reccomend Vantler Leather!

Lovely addition

This was a lovely addition to the Milestone Ring Starter Pack, which comes with 5 rings (I needed 6). Easy to order and it came already joined together with the others. Stamping was neat and all spelling correct. It was nice to give a personalized gift.

Made a lovely gift

I ordered approx 10 days before Christmas doubting that it would turn up in time, but it turned up with 4 days to spare! Fast turn around and postage. It made a lovely gift for a friend who loves traveling, but hasn’t been able to this year. I liked that I could order additional rings to add onto this item. I expected that the metal keyring itself would have more weight to it (not necessarily a downside, but when I opened it my first thought was that it was a lot lighter than I thought it would be). A heavier ring/clip would match the quality feel of the leather. Would recommend and will likely order again.