Vantler Leather is currently one-woman show. Since all our item are made to order, we aimed to process and dispatch your order within 3 to 5 business days from the day you completed your order.
DELIVERY TIME
Australian order are fulfilled with Australia Post, Sendle or Mailplus (delivered by Toll). Domestic shipping generally takes about 3 to 8* business days while Express shipping with Australia Post or Mailplus takes about 1 to 2* business days.
International orders are fulfilled with Sendle with tracking, with estimated shipment time of 8 to 14* business days (2-3 weeks).
* All shipment subject to delay due to unforeseeable circumstance by third parties.
POSSIBLE DELAYS
Please note that delivery time frames may be extended due to peak season (Sales or Christmas) and other unforeseeable events. Vantler Leather is not liable for the delays caused by the carrier. We can never guarantee a delivery date and the dates stated above are for estimation.
Vantler Leather is not responsible for an order marked as 'Delivered'. Please ensure all information is accurate when ordering or email us to reconfirm of delivery address. However, if you have not receive your order after it is 'delivered', we are happy to work with you together to solve the issue.
INTERNATIONAL DUTIES & TAXES
Please be aware that international duties and taxes may apply to you. These are something that is outside of our control and varies in cost from country to country. In most cases, our products will be under the threshold and so no charges will be payable.
Vantler Leather is not responsible for delays due to custom and these costs are not included in the shipping cost. If you are concerned, we highly recommend getting in touch with your local customs office to enquiry or use the below calculator tool for reference.
Calculate your country's custom fee here www.dutycalculator.com
CHANGE OF ADDRESS
Please email us immediately at info@vantlerleather.com with the subject title 'CHANGE OF ADDRESS'. Please provide your full name, invoice number and new address. We will do our best to make the amendments before your order is dispatched.
REDELIVERY:
If an order is returned to us due to incorrect delivery address provided to us, we will contact you within 24 hours to organise another new address.
Please note that the cost associated with re-shipping is to be responsible by buyer.
